Warranty and Repairs
WARRANTY AND REPAIRS
Maestri Pellettieri offers its retail customers a 24 month warranty directly by the manufacturer.
The warranty does not cover damage caused by mistreatment, accident, water, solvents, wear and tear, prolonged exposure to sunlight, high temperatures, excessive humidity, excessive low temperatures or damage caused by the carriers. The warranty also does not cover accidental damage such as breakage or loss of the contents of a bag, loss of usage or time or other similar costs.
The natural leather we use may have differences in colour shade, this is due to the particular tanning process. This is not to be considered a defect, it is rather a distinctive feature. Each item is carefully crafted and undergoes an accurate quality control. It is possible, however, that products have small imperfections deriving from the tanning and manufacturing process.
If the product is not under warranty, repairs can still be done provided that they are paid for and that the piece to be replaced is available. MAESTRI PELLETTIERI will send a bid of the cost for approval. No repair outside of warranty will be done without your consent.
Repair times vary based on the amount of merchandise and the nature of the repair. Warranty repairs are completed in approximately 30 days from receipt of the item by MAESTRI PELLETTIERI s.r.l.. On the other hand, for those items not under warranty, MAESTRI PELLETTIERI can begin repair work only after written approval of the bid, that was sent to you, has been received by MAESTRI PELLETTIERI.
If you need a repair or spare parts, please contact us and we'll be glad to help.